Saturday, April 28, 2012

Why I prefer talking to Software

My wife suggested that I call the call center for a billing clarification. I prefer not to do so and this experience again reinforces my preference.

I got the clarification that the additional bill amount was some additional installation charges - it was too small for me to argue about it. However, the human insisted on telling me about a great 70% off promotional offer, which I declined politely without even listening to it. To my surprise my no was ignored. A few hours later, the offer was enabled on my set-top box.

This time I used the online complaint but the call center called back as I expected. He was going to delete the additional package but wanted to explain the offer to me. I got irritated - the f.. word got him off my back but ruined my mood.

I think it is in God Bless You Mr. Rosewater that Kurt Vonnegut raises the question - what's the purpose of humans on earth!

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